Shipping, Prices, Payment, Returns
SHIPPING & DELIVERY
Our commitment to customer satisfaction goes beyond mere words. We always strive to understand and fulfil the needs of our customers. With a team of dedicated employees, we continuously work to optimise the delivery of your orders and provide you with the highest level of service. Our fast and safe deliveries are proof that we not only want to provide our customers with products, but also an experience that exceeds their expectations. Our passion for customer service drives us to improve every day and ensure that you, the customer, are satisfied and enjoy shopping with us.
Your order will be shipped on the same or next business day using DHL, DPD, or GLS.
We deliver free of charge in Germany to all private customers from an order value of € 25, for orders under € 25 the shipping costs are € 3.90.
We deliver internationally* free of charge from an order value of € 50 to all private customers, for orders under € 50 the shipping costs are € 9.95.
Deliveries to Switzerland:
Deliveries to Switzerland are VAT exempt, but an import VAT is always levied by the shipping service provider.
Delivery Times by DHL:
1-3 Business Days: Germany
3-4 Business Days: Austria, Netherlands, Poland, Croatia, Romania, Slovakia, Slovenia, Czech Republic, Hungary
4-5 Business Days: Belgium, Finland, France, United Kingdom, Italy, Spain, Scandinavia, Portugal, Baltic States, Switzerland
5-6 Business Days: Bulgaria, Malta 7-11 Business Days: Greece, Cyprus
*Please note that we only deliver to the following countries: Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, United Kingdom, Ireland, Italy, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Austria, Poland, Portugal, Romania, Sweden, Switzerland, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus. We do not deliver to countries other than those listed.
PRICES
The prices displayed in the shop include 19% German VAT by default. Once you log in, the prices will be displayed with the VAT rate of your EU residence.PAYMENT
We offer convenient and secure payment options, including:- PayPal | VISA Card | Master-Card | Invoice (only available for Germany and Austria): possible with the same delivery and billing address for orders between 5 and 750 euros and a positive credit check.
RETURNS - Germany
Yes, within 14 days of purchase. You can easily and conveniently process your return using the following link to our returns portal: https://iq-uv.shipping-portal.com/rp/RETURNS - International
Yes, within 14 days of purchase. Please send the items with sufficient postage. Once the return is received, you will promptly receive your refund.Have you got other questions?
Do you have any other questions about our services that we have not answered in this service area?
Or do you need help and support?
Then please send us an e-mail: info@iq-uv.com
We are always happy to help if we can and provide you with detailed advice on all our products and services. You can also write to us on our social media channels if you like or take a look at the reports from our fans and bloggers.