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Returns - How to return your order

RETURNS PORTAL

Here you will find helpful information about returning your order from Germany and internationally.

Customer satisfaction is important to us, so we want to make it as easy as possible for you to process your returns. Our customers and their needs are our benchmark and customer service is our passion.

Please only return items that you have ordered from our site.

You can return your order within 14 days. 

If you need our help, please email us at: info@iq-uv.com

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RETURNS within Germany

You can return your order within 14 days of purchase. 

If you are not satisfied with our product, you can easily and conveniently return it free of charge via our returns portal https://iq-uv.shipping-portal.com/rp/. As soon as we receive your return, we will send it back to you.

 As soon as we have received your return, we will check everything and you will immediately receive your refund in the same form as you paid. If you buy on account (only for Germany and Austria), the amount will be credited to your customer account. 

This is how you can return your order: 

1. to return the goods within 14 days of purchase, simply follow the link here https://iq-uv.shipping-portal.com/rp/.

2. return your order in just a few steps: Enter your postcode and order or order number and you will receive a free DHL returns label.

3. Please only choose a DHL drop-off point with an official DHL logo in the selection overview.

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International RETURNS

(outside Germany)

You can return your order within 14 days of purchase.

To do so, please send the items back to us with sufficient postage. As soon as we have received your return, we will check everything and you will receive your refund immediately.

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You can also find many helpful answers in our FAQ.

If you can't find the answer you're looking for, or if you have any other questions, please send us an email: info@iq-uv.com and we'll be happy to help. 

You can also reach us via our social media channels:

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