How to Return Your Order
Your satisfaction is our top priority!
We will refund the full amount for all returned products. Our returns portal allows you to process your return easily and hassle-free within the 14-day return period.
We will refund the full amount for all returned products. Our returns portal allows you to process your return easily and hassle-free within the 14-day return period.
1
Open the portal
2
Enter your details
3
Receive your label
4
Refund
🇩🇪 Returns within Germany
If you are not satisfied with your product, you can easily process your free return here:
START A RETURN
Official IQ-UV returns portal via DHL
Once your return has been received and inspected, your refund will be issued promptly using the same payment method you used. For purchases on invoice (DE/AT), the refund will be credited to your customer account.
Return address:
Amara Fulfillment
c/o iQ-Company AG
Stralsunder Ring 3
69181 Leimen
Germany
Amara Fulfillment
c/o iQ-Company AG
Stralsunder Ring 3
69181 Leimen
Germany
Important: The return period is 14 days. After that, refunds can no longer be issued.
🌍 International Returns
(Outside Germany)
Please send the items back to us within 14 days with sufficient postage. Once we receive and inspect the goods, we will process your refund immediately.
Return address:
Amara Fulfillment
c/o iQ-Company AG
Stralsunder Ring 3
69181 Leimen
Germany
Amara Fulfillment
c/o iQ-Company AG
Stralsunder Ring 3
69181 Leimen
Germany