Returns

How to return your order

Returns within Germany

We will refund the full amount for all returned products.

Our return policy offers you additional security and flexibility with your purchase. We understand that your satisfaction is our top priority, which is why we offer a simple and hassle-free return process. Our easy returns portal allows you to send back your items stress-free. Within 14 days of purchase, you can return products without any issues and receive a full refund.

You can return your order to us within 14 days of purchase.

If you are not satisfied with our product, you can easily and conveniently arrange your free return here: MAKE A RETURN

As soon as we receive your return, we will check everything and promptly issue your refund using the same payment method you selected.

For purchases on invoice (valid only for Germany and Austria), the amount will be credited to your customer account.

How to return your order:

For a product return within 14 days of purchase, simply follow this link: MAKE A RETURN

Please note that the return period is 14 days. After this period has expired, a credit note or refund is unfortunately no longer possible.

Return address:

Amara Fulfillment
c/o iQ-Company AG
Dr.-Werner-Freyberg-Straße 7
69514 Laudenbach
Germany

Please only return items that were ordered through our website.

If you need assistance, please send us an email: info@iq-uv.com

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International returns

(outside Germany)

Within 14 days of purchase, you can return your order to us.

Please send the items back to us with sufficient postage. As soon as we receive your return, we will check everything and promptly issue your refund.

Return address:

Amara Fulfillment
c/o iQ-Company AG
Dr.-Werner-Freyberg-Straße 7
69514 Laudenbach
Germany

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You can also find many helpful answers in our: FAQ.

If you did not find an answer there or if you have further questions, please send us an email: info@iq-uv.com and we will be happy to help.

You can also reach us via our social media channels. You will find the links in the footer below.

Returning your order

T&C's

Shipping, prices & payment

Data protection

Cancellation form

Manuals

You have more questions?

If you have any further questions about our services that we have not answered in this service area, please send us an e-mail to: info@iq-uv.com