Returning your order
Find out how to return your order here.
Returns within Germany
We will refund you the full amount for all returned products.
Our returns policy gives you added security and flexibility with your purchase. We understand that your satisfaction is our top priority, so we offer easy and hassle-free returns. Our simple returns portal allows you to send your items back stress-free. Within 14 days of purchase, you can easily return products for a full refund.
You can return your order to us within 14 days of purchase.
This is how you can return your order:
1. To return goods within 14 days of purchase, simply follow the link here: MAKE A RETURN NOW.
2. Return your order in just a few steps: Enter your postcode and order number and you will receive a free DHL return label.
3. Please only select a DHL drop-off point with the official DHL logo in the selection overview.
Customer satisfaction is important to us, so we want to make it as easy as possible for you to process your returns. Our customers and their needs are our benchmark and customer service is our passion.
Please only return goods to us that you have ordered on our website.
You can return your order to us within 14 days
If you need our help, please send us an e-mail:: info@iq-uv.com
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International returns
(outside of Germany)
You can return your order to us within 14 days of purchase.
Please send the items back to us with sufficient postage. As soon as we have received your return, we will check everything and you will receive your refund immediately.
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You can also find many helpful answers in our FAQ's.
You have more questions?
If you have any further questions about our services that we have not answered in this service area, please send us an e-mail to: info@iq-uv.com