Shipping, Payment, Returns
SHIPPING & DELIVERY
Your order will be shipped on the same or next working day with DHL, DPD or GLS.
Germany-wide free shipping to all private customers.
International* from an order value of € 50 free shipping to private customers, below that the shipping costs are € 9,95.
Delivery times according to DHL and DPD:
1-3 working days: Germany
3-4 working days: Austria, Netherlands, Poland, Great Britain, Croatia, Romania, Slovakia, Slovenia, Czech Republic, Hungary
4-5 working days: Belgium, Finland, France, Italy, Spain, Scandinavia, Portugal, Baltic States, Switzerland
5-6 working days: Bulgaria, Malta 7-11 working days: Greece, Cyprus
*Please note that we only deliver to the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lichtenstein, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom. We do not deliver to countries other than those mentioned.
The standard prices shown in the shop include 19% German VAT. As soon as you have logged in, the prices will be displayed with the VAT rate of your EU residence.
You can pay comfortably and securely with us. We offer you the following payment options:
PayPal | VISA Card | Master-Card | On ACCOUNT (only valid for Germany and Austria): possible with the same delivery and invoice address for an order value of 5 to 750 Euro and a positive credit report.
RETURNS - Germany
Yes, within 14 days after purchase. You can return your goods easily and conveniently via the following link to our returns portal: https://iq-uv.shipping-portal.com/rp/
RETURNS - International
Yes, within 14 days after purchase. Please send the items back to us with sufficient postage. As soon as we have received your return, you will be refunded immediately.