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Frequently Asked Questions

Here you will find the answers to the most frequently asked questions.

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To which countries do you deliver?

Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, Great Britain, Ireland, Italy, Croatia, Latvia, Lichtenstein, Lithuania, Luxembourg, Malta, Netherlands, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia Spain, Czech Republic, Hungary, Cyprus.

How can I pay?
How much are the shipping costs?

3.90 Euro for orders under 39.00 Euro, for orders above 39.00 Euro the shipping is free.

How long does delivery take?

Operational time & terms of DHL

1-2 working days: Germany

3-4 working days: Austria, Netherlands, Poland, Great Britain, Croatia, Romania, Slovakia, Slovenia, Czech Republic, Hungary

4-5 business days: France, Italy, Spain, Scandinavia, Portugal, Baltic States

5-6 business days: Bulgaria, Malta

7-11 business days: Greece, Cyprus

Can I return or exchange an item?

Yes, within 14 days of purchase. Just email us at if you want to exchange or return, state your name and order number and we will get back to you as soon as possible.

Where is my order?

You can see your order details in your customer account under "Orders". Each delivery will have a DHL tracking number.

Do I have to pay import VAT for deliveries to Switzerland?

Deliveries to Switzerland are VAT-free, but import VAT is always charged by the shipping service provider.