Frequently Asked Questions

ORDERS - PAYMENT - RETURNS

To which countries do you deliver?

Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, Great Britain, Ireland, Italy, Croatia, Latvia, Lichtenstein, Lithuania, Luxembourg, Malta, Netherlands, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia Spain, Czech Republic, Hungary, Cyprus.

https://iq-uv.com/en/frequently-asked-questions/orders-payment-returns/to-which-countries-do-you-deliver

How can I pay?

PayPal, VISA, Master Card, Bank transfer.

https://iq-uv.com/en/frequently-asked-questions/orders-payment-returns/how-can-i-pay

How much are the shipping costs?

3.90 Euro for orders under 39.00 Euro, for orders above 39.00 Euro the shipping is free.

https://iq-uv.com/en/frequently-asked-questions/orders-payment-returns/how-much-are-the-shipping-costs

How long does delivery take?

Operational time & terms of DHL

1-2 working days: Germany

3-4 working days: Austria, Netherlands, Poland, Great Britain, Croatia, Romania, Slovakia, Slovenia, Czech Republic, Hungary

4-5 business days: France, Italy, Spain, Scandinavia, Portugal, Baltic States

5-6 business days: Bulgaria, Malta

7-11 business days: Greece, Cyprus

https://iq-uv.com/en/frequently-asked-questions/orders-payment-returns/how-long-does-delivery-take

Where is my order?

You can see your order details in your customer account under "Orders". Each delivery will have a DHL tracking number.

https://iq-uv.com/en/frequently-asked-questions/orders-payment-returns/where-is-my-order

Can I return or exchange an item?

Yes, within 14 days of purchase. Just email us at info@iq-uv.com if you want to exchange or return, state your name and order number and we will get back to you as soon as possible.

https://iq-uv.com/en/frequently-asked-questions/orders-payment-returns/can-i-return-or-exchange-an-item

Use our contact form to ask us your question to the contact form