Frequently Asked Questions
Here you will find the answers to the most frequently asked questions.
Are there any questions left unanswered? -
Then write us an e-mail: firstname.lastname@example.org.
We are also happy to answer your questions via our social media.
ORDERS - PAYMENT - RETURNS
Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, Great Britain, Ireland, Italy, Croatia, Latvia, Lichtenstein, Lithuania, Luxembourg, Malta, Netherlands, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia Spain, Czech Republic, Hungary, Cyprus.
PayPal, VISA, Master Card.
3.90 Euro for orders under 39.00 Euro, for orders above 39.00 Euro the shipping is free.
Operational time & terms of DHL
1-2 working days: Germany
3-4 working days: Austria, Netherlands, Poland, Great Britain, Croatia, Romania, Slovakia, Slovenia, Czech Republic, Hungary
4-5 business days: France, Italy, Spain, Scandinavia, Portugal, Baltic States
5-6 business days: Bulgaria, Malta
7-11 business days: Greece, Cyprus
Yes, within 14 days of purchase. Just email us at email@example.com if you want to exchange or return, state your name and order number and we will get back to you as soon as possible.
You can see your order details in your customer account under "Orders". Each delivery will have a DHL tracking number.
Deliveries to Switzerland are VAT-free, but import VAT is always charged by the shipping service provider.