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FREQUENTLY ASKED QUESTIONS

Answers to the most important questions

Here you will find answers to the most frequently asked questions about our products, UV protection materials, orders, and much more. We want to provide you with all the important information quickly and easily so that you are always well informed. Still have questions? Then feel free to send us an email at info@iq-uv.com. We are also happy to answer your questions via our social media channels and provide personal support.

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Important information about products & service

Where do we manufacture our UV protective clothing in Europe?

We source our fabrics from Italy and France. The manufacturing of our iQ-UV protective clothing takes place in Poland. (Except for UV caps and UV hats, which are manufactured in Myanmar and China respectively.)

How safe and reliable is the UV protection of iQ UV protective clothing and accessories?

In addition to our many years of experience and our specialization in wearable UV protection, our UV protective clothing is regularly tested by independent and well-known testing institutes such as TÜV Rheinland or the Hohenstein Institute. With iQ-UV, we guarantee your safety in the sun.

Can my body produce enough vitamin D even though I wear UV clothing?

Yes, the body absorbs enough sun through the face, hands, and eyes to produce sufficient vitamin D.

What do Natural Fiber Material and Cooling Material stand for?
NATURAL:

This fabric combines the excellent wearing properties of the natural fiber TENCEL® with a UV-protective outer layer made of polyester (UV protection 50+). The two-layer construction ensures a particularly pleasant, silky-soft feel. The material feels soft against the skin and actively wicks moisture away from the body. This creates a cool and dry feel at all times – ideal for outdoor temperatures between 15 and 25 degrees Celsius.

Composition: 64% recycled polyester, 36% TENCEL®.


COOL:

Cooling high-performance fabric – a single-layer, synthetic material made from recycled fibers with permanent UV protection 50+. It is extremely lightweight, highly breathable, and particularly pleasant on the skin – ideal for midsummer.

The material quickly transports moisture to the surface where it evaporates. This effect provides active cooling for the skin and supports a long-lasting fresh feeling, even on very hot days. Optimal for outdoor temperatures from 22 degrees Celsius.

Composition: 100% recycled polyester.

How is the high level of UV protection achieved?

The high level of UV protection results from the combination of two components: firstly, due to the UV-reflecting properties of the raw materials used, and secondly, through the fine-mesh structure and special processing of the iQ-UV fabrics and textiles. iQ UV protection is purely physical, completely without chemicals and without additional impregnation. iQ-UV protective clothing is manufactured exclusively from the mostly recycled raw materials listed in the material composition; we do not use chemical or mineral UV blockers. As a result, UV protection from iQ-UV is permanent and reliable, and remains effective even with frequent wear and after many washes.

What does UPF 50+ mean?

UPF 50+ means that you can increase your skin's natural protection factor by 50. With iQ-UV 50+ clothing, you can stay in the sun 50 times longer than unprotected. Of course, only the skin areas covered by the UV protective clothing are protected. Example: If you are skin type 2, you have a natural protection time of approx. 15 minutes without damaging your skin. With iQ-UV 50+, you are perfectly and safely protected for 50 x 15 minutes and can enjoy the sun all day long.

Do I still need to apply sunscreen under a UV shirt?

No, you are perfectly and safely protected under an iQ-UV shirt. Uncovered body parts must, of course, be protected with sunscreen; we recommend at least SPF 30.

What do UPF, SPF, and LSF mean?

UPF stands for "Ultraviolet Protection Factor", SPF stands for "Sun Protection Factor", and LSF is the German abbreviation for "Lichtschutzfaktor" (Sun Protection Factor). All three indicate the (time) factor by which the skin's natural protection is extended.

How much UV radiation does iQ UV clothing block?

Our clothing blocks over 99% of UV-A and UV-B radiation.

What does PPE stand for?

PPE stands for Personal Protective Equipment. PPE is understood to mean the equipment worn or held by a person for protection against risks that endanger their health or safety (e.g., UV radiation from the sun).

PPE may only be made available on the market if it complies with the provisions of the European PPE Regulation ("Regulation (EU) 2016/425").

(Source: baua.de)

Does iQ-UV protect against UV-A and UV-B radiation?

Clothing and caps from iQ-UV protect against over 99% of UV-A and UV-B radiation.

Does the color of the clothing play a role in the UV protection factor?

Darker colors have a higher UV protection factor than lighter ones. However, the UV protection factor specified by us is achieved even by the lightest colors.

How is the UV protection tested at iQ-UV?

All iQ-UV protective products are tested with the world's best-known and most renowned AS/NZS 4399 standard - also known as the Australian Standard UV 50+. Our elastic water sports collection is additionally tested with the UV Standard 801.

Is UV protection lost in the water?

The UV protection of our clothing and caps always remains above UPF 50+ in both dry and wet conditions.

Does iQ-UV clothing release microplastics when washed?

No. iQ-UV clothing does not release microplastics when washed. The fibers are processed in such a way that no plastic particles detach from the material.

Are nanoparticles used in our UV protective clothing?

No, our UV protective clothing contains no nanoparticles.

Does our clothing also protect against UV-C rays?

UV-C rays only exist in space; our Earth's atmosphere only allows UV-A and UV-B rays to pass through.

Can I wash iQ UV clothing in the washing machine?

Yes, our UV protective clothing is machine washable. Please pay attention to the care label. TIP: It is best to turn the UV clothing inside out and/or place it in a laundry bag. You can use normal heavy-duty or color detergent. Please do not use fabric softener.

Can I wash iQ-UV caps?

Yes, our caps and hats can be washed in the washing machine at 60 degrees Celsius.

Does fabric softener affect UV protection?

Since we do not use any chemical UV filters or UV impregnations during manufacturing, the excellent UV protection of 50+ is maintained even when washed with fabric softener. However, fabric softener reduces breathability and absorbency. In principle, we advise against using fabric softener because it pollutes the environment and nature.

Does the UV protection wash out?

No, the excellent UV protection remains intact even after at least 25 washes. This applies to our clothing as well as our caps.

Can I also use iQ-UV clothing in swimming pools (chlorinated water)?

Yes, because we use the best elastane: XTRA LIFE LYCRA®, making our UV clothing 5 to 10 times more chlorine-resistant than conventional elastane. As a result, the clothing looks like new for a very long time and retains its elasticity and fit. This applies to the chlorine concentration in German swimming pools.

Can I use iQ-UV clothing in lakes or the sea?

Yes, our clothing is perfectly suited for this; it does not lose its fit and the excellent UV protection 50+ is maintained in the water.

How do I remove yellow deodorant and sunscreen stains from white shirts?

Soak the shirt with a mild stain remover (such as bile soap and without bleach) – preferably overnight. Then wash the shirt according to the washing instructions.

How can I pay?

PayPal | Visa Card | MasterCard | Invoice (only applies to Germany and Austria): possible with matching delivery and billing addresses for an order value from 5 to 750 Euros and a positive credit check by our payment service provider Zinia.

How high are the shipping costs?

Free shipping on orders over €29 (DE only) for all retail customers. For orders under €29, shipping costs are €3.90. International* free shipping for retail customers on orders over €50, below that shipping costs are €9.95.

Can I change or cancel my order afterwards?

No, unfortunately that is not possible.

Can I also place my order by phone?

No, orders by phone or email are unfortunately not possible.

How long does shipping take?

Delivery times:
1-3 business days: Germany
3-4 business days: Austria, Netherlands, Poland, Croatia, Romania, Slovakia, Slovenia, Czech Republic, Hungary
4-5 business days: Belgium, Finland, France, Italy, Spain, Scandinavia, Portugal, Baltic States, Switzerland
5-6 business days: Bulgaria, Malta
7-11 business days: Greece, Cyprus

How long does shipping take before Christmas?

Delivery times:
Delivery times before Christmas can take up to 7 business days due to the high volume of parcels. We have no influence over this.

Can I return or exchange an item?

Returns Germany: If you are not satisfied with our product, you can easily and conveniently process your free return via our returns portal at https://iq-uv.com/Retourenportal.

Size Exchange: Please send the item that is too small/too large back to us for a credit note and order the new size directly via our online shop.

International Returns: Yes, within 14 days after purchase. Please return the items to us with sufficient postage paid. As soon as the return has been received by us, you will immediately receive your refund via the same payment method used for the purchase.

Which size should I order?

Our size chart serves as a guide. If you are unsure, simply order two sizes and try them on at home in peace.

Where is my invoice?

You will receive your iQ invoice conveniently by email. You can also download your invoice in your customer account under the respective order.

Where is my order?

You will receive a tracking number from us via email as soon as your package has been shipped.

Do I have to pay the full amount first when buying on account?

No, you only pay for what you keep.

When will I receive my credit note?

You will usually receive your credit refund within 7-10 days via the same payment method used for the purchase. When buying on account, the amount will only be credited to your customer account to balance it out.

To which countries can I have deliveries made?

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Itlay, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland

Do I have to pay import sales tax for deliveries to Switzerland?

Deliveries to Switzerland are exempt from VAT, but an import sales tax is always levied by the shipping service provider.

Can I get a VAT refund as a private individual from Switzerland?

Yes, that is possible. Upon presentation of the original invoice stamped by customs, we will refund the VAT – minus a processing fee of 17.95 Euros.

Frequently asked questions - do you have further questions? Then please send us an e-mail to: info@iq-uv.com.